Distance Sales Agreement

Article 1 – Subject

This Distance Sales Agreement governs the terms and conditions between the Buyer (“Consumer”) and Özefe Marble Workshop (“Seller”) regarding the purchase of products offered through the https://ozefemarbleworkshop.com/ website, in accordance with the Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.

Article 2 – Formation of Contract

The Buyer declares that they have read, understood, and accepted all the terms of this agreement and were informed correctly and completely about the product specifications, prices, and delivery conditions.
Parties accept that all provisions of the agreement are compliant with the Turkish Code of Obligations and relevant legislation and prepared in good faith.
The Buyer accepts that they approve this agreement voluntarily without any pressure and that it is in their interest.
This agreement and all attached information are regulated in accordance with Article 6 of the Distance Contracts Regulation and other legal obligations.
Both parties declare that the terms do not constitute unfair conditions and are based on mutual benefit.

Article 3 – Seller Information

Company: Özefe Marble Workshop
Address: 03750 Karaagaç/İscehisar/Afyonkarahisar, Turkey
Phone: +90 553 062 05 41
Email: info@ozefenatural.com
Website: https://ozefemarbleworkshop.com/

Article 4 – Return & Warranty Conditions

Upon delivery, the packaging must be checked; in case of visible damage, a report must be requested from the courier. Without a damage report, returns may not be accepted.
If delivery is made to a third party, the Seller cannot be held responsible for refusal of receipt by that person.
The Seller is not liable for delays caused by the shipping company.
Products must be returned unused, in original packaging, and without damage within 14 days of receipt. Notification must be made via email with the order number.
Refunds will be processed within 14 days after the product is received back. Damaged or used products will not be accepted. Shipping fees are non-refundable.
For international returns, the Buyer bears the return shipping cost unless the product is defective or incorrect.

Article 5 – Delivery Terms

Orders are dispatched within 1–3 business days after confirmation. Delivery time depends on the destination and may not exceed 30 days by law.
For custom-made products (e.g., personalized marble sinks), production and delivery time will be specified separately.
No shipments are made on official holidays. If a product is out of stock, the customer will be informed.
For international shipments, the Buyer is responsible for any applicable customs duties, VAT, or import taxes.

Article 6 – Governing Law & Jurisdiction

This agreement is governed by the laws of the Republic of Turkey. In disputes, Turkish courts shall have jurisdiction. For consumers within the EU/UK, local consumer protection laws may also apply without limiting their statutory rights.

Article 7 – Effectiveness

The Buyer is deemed to have accepted this agreement by electronically approving it on the website. A copy of the agreement is sent via email.

Last Updated: July 29, 2025

Article 1 – Subject

Article 2 – Formation of Contract

The Buyer declares that they have read, understood, and accepted all the terms of this agreement and were informed correctly and completely about the product specifications, prices, and delivery conditions.

Parties accept that all provisions of the agreement are compliant with the Turkish Code of Obligations and relevant legislation and prepared in good faith.

The Buyer accepts that they approve this agreement voluntarily without any pressure and that it is in their interest.

This agreement and all attached information are regulated in accordance with Article 6 of the Distance Contracts Regulation and other legal obligations.

Both parties declare that the terms do not constitute unfair conditions and are based on mutual benefit.

Article 4 – Return & Warranty Conditions

Upon delivery, the packaging must be checked; in case of visible damage, a report must be requested from the courier. Without a damage report, returns may not be accepted.

If delivery is made to a third party, the Seller cannot be held responsible for refusal of receipt by that person.

The Seller is not liable for delays caused by the shipping company.

Products must be returned unused, in original packaging, and without damage within 14 days of receipt. Notification must be made via email with the order number.

Refunds will be processed within 14 days after the product is received back. Damaged or used products will not be accepted. Shipping fees are non-refundable.

For international returns, the Buyer bears the return shipping cost unless the product is defective or incorrect.

Article 5 – Delivery Terms

Orders are dispatched within 1–3 business days after confirmation. Delivery time depends on the destination and may not exceed 30 days by law.

For custom-made products (e.g., personalized marble sinks), production and delivery time will be specified separately.

No shipments are made on official holidays. If a product is out of stock, the customer will be informed.

For international shipments, the Buyer is responsible for any applicable customs duties, VAT, or import taxes.