Privacy Notice (GDPR & KVKK Compliant)
1. Introduction
At Özefe Marble Workshop (“Company”), we prioritize the privacy and security of your personal data. We process your information in accordance with the Turkish Personal Data Protection Law No. 6698 (“KVKK”) and the EU General Data Protection Regulation (“GDPR”).
2. Personal Data We Process
- Identity and contact information
- Order, billing, and delivery data
- Cookie data (see Cookie Policy)
- Usage data of the platform
- Call recordings (via customer service)
- Complaints, requests, and feedback details
3. Purpose and Legal Basis
- Account creation & management: GDPR Art.6/1-b
- Order processing & delivery: GDPR Art.6/1-b
- Customer service & complaints: GDPR Art.6/1-f (legitimate interest)
- Marketing & promotions: GDPR Art.6/1-a (consent)
- Legal obligations: GDPR Art.6/1-c
4. Data Transfers
Your data may be shared with logistics, payment, and technology providers, business partners, group companies, and public authorities.
International transfers (e.g., to servers in the US via Hostinger) are protected under GDPR Art.46 using Standard Contractual Clauses (SCC).
5. Security Measures
- SSL/TLS encryption
- Server and database security protocols
- Penetration tests and risk assessments
- Access controls and data minimization
- Employee privacy training
6. Data Retention
Your personal data will be retained as long as necessary for the stated purposes or as required by law. After that, data will be securely deleted or anonymized.
7. Cookies & Consent
Non-essential cookies are processed only upon your explicit consent. You can manage your preferences via the Cookie Settings panel. See our Cookie Policy for details.
8. Your Rights
You have the right to:
- Request access to your data
- Rectify or delete your data
- Restrict or object to processing
- Request data portability
- Withdraw your consent
- Lodge a complaint with the data protection authority
9. How to Contact Us
You can submit requests related to your personal data via:
- Email: info@ozefenatural.com
- Registered Email (KEP): info@ozefenatural.com
- Postal Mail: 03750 Karaağaç/İscehisar/Afyonkarahisar, Turkey
10. Consent Form
For certain processing activities like marketing or international transfers, you are required to provide explicit consent via our Consent Form, available both in print and digitally.
Last Updated: August 01, 2025